Frequently Asked Questions

  • Using Pret Catering
  • Our Food
  • Payments
  • About My Order
  • YourPret Drop Off
  • Contact Us

    Using Pret Catering

  • What safety measures are you taking around COVID-19?

    We've introduced a number of safety measures in response to COVID-19, including social distancing in our shops and kitchens, cleaning surfaces every 30 minutes, employees washing their hands at least every 30 minutes and providing designated pick up points for delivery orders. See more of the steps were are taking here.

  • Can you deliver to my area?

    You can check if we deliver to your area here.

  • Can I collect my order?

    Sure. If you are outside of our delivery zone you can choose to collect instead.

  • Can I add another drop in a different location than where I work?

    Yes, you can. If you are the administrator of a company, you can do this via “My Account” > “My Locations” > “Add New Location”. If you are not the administrator please contact the Delivery Team who will be able to assist you.

  • Why is there a minimum value of £30.00 for a delivery?

    To ensure our customers get the same freshly prepared food as you see in shops, we need to apply a minimum price to ensure the shop can deliver it on time to your office or venue. Our delivery window is 11:30 a.m. - 12:30 p.m. so we need to make sure we have enough resources available to make all the deliveries on time.

  • Can I combine breakfast and lunch to make an order of £30?

    Unfortunately not. We have to treat these as two separate orders as they need to be delivered at different times of the day. We therefore we require both orders to each meet the minimum spend criteria of £30.

  • Can I get sandwiches and platters delivered for breakfast?

    We are only able to deliver breakfast items within the breakfast slot. We have a great range of breakfast items include breakfast baguettes. Because all of our food is prepared fresh on the day, the lunchtime sandwiches and baguettes will not have been made yet.

  • Can I order soups or hot food for delivery?

    Unfortunately we are unable to deliver hot food and soups at the moment, but watch this space.

  • Will you share my details with any other organisations?

    Absolutely not.

  • I need to place a big order, can I talk to someone about this?

    Of course. You can place the order online, or if you'd like to discuss your requirements with us please contact the Delivery Team

  • Do you do Pret Packed Lunches for group orders?

    Yes. Please contact the Delivery Team to discuss your requirements.

  • What is YourPret Drop Off?

    We have launched a new service to deliver food safely to a designated shelving unit in your office, which will be provided by us. Find out more here or speak to a member of our team here.

  • I already had an account with Pret Delivers. Why have I been asked to re-register?

    In March 2020 we launched a new Pret Delivers platform and regrettably we were not able to migrate all of the existing customer data over to the new platform. If you haven't used the platform since March 2020, then you will be asked to re-register. We apologise for any inconvenience caused.

    Our Food

  • Who makes Pret products?

    Our lovely team members make all of our delicious sandwiches (and salads, wraps and more) fresh in our shops every day.

  • Do the platters have any vegan or vegetarian products?

    Yes! Our platter range is always changing but includes a vegetarian sandwich platter and vegan salad platter. You can find them here. You can also order your favourite individual Pret items from our menu with any order.

  • Why are the items on your platters fixed?

    We receive lots of delivery orders, meaning we can't produce bespoke platters and still ensure our sandwiches arrive on time in perfect condition. We want to offer our customers a wide choice of our favourite sandwiches whilst making them easy and simple to order. We are proud of our platters as they offer our customers a choice of some of Pret's classics, along with seasonal variations. If you fancy something else you can always order individual products for us to deliver along with your platters.

  • I am ordering for people that have dietary requirements. Can I view an allergen guide?

    Our allergen guide and ingredient list can be viewed here.

  • Can I order hot drinks for delivery?

    Unfortunately we are unable to deliver hot drinks at the moment, but watch this space.

    Payments

  • Can I pay with my credit card?

    Yes of course you can, we have a secure payment system that will make a payment safely and easily.

  • Why has VAT been added to my order?

    Pret charges VAT according to HMRC guidelines. Some items incur VAT and some items do not. The VAT incurred will always be calculated and displayed at checkout and on your order confirmation invoice.

  • I need a receipt from my previous order, where can I find it?

    Log in to your account and navigate to My Account > Previous Orders. Here you will be able to see all the orders you have placed, and are able to view and print receipts/invoices.

  • I used a voucher code, but needed to amend my order and now my voucher code won't work.
    What do I do?

    Please contact our Delivery Team who will be happy to help.

  • I can't login to my account anymore

    Please contact our Delivery Team who will be happy to help.

  • Can I create a credit account and pay via invoice?

    Please contact our Delivery Team who can discuss your individual requirements.

    About My Order

  • Can I amend my order on the day of delivery?

    Yes, orders can be placed, amended or cancelled until 10:00 a.m. on the day of delivery for Lunch, or midnight the night before for Breakfast.

  • Why is the delivery acceptance process so important?

    To ensure customer satisfaction and that we can receive prompt payment, it is vital that the customer and the Team Member check the order carefully upon arrival. Only once the customer has checked should they be asked to sign and print their details clearly on the delivery note. In doing so we can then be sure that the full delivery has been safely and correctly received as ordered.

  • Can I request specific delivery times or arrangements?

    Our standard delivery slots are offered when checking out on our website. If you have any special requirement please contact your delivery shop, who will do their best to accommodate your request. Please note this cannot be guaranteed. The contact details for the shop servicing your order can be found on your order confirmation email.

  • What comes with my order?

    Orders come with napkins and cutlery if requested at checkout.

  • How will my food arrive?

    Depending on size and distance, your food will be delivered by either bike, scooter, car or on foot, from the shop closest to your location.

    YourPret Drop Off

  • What is YourPret Drop Off?

    YourPret Drop Off is a new delivery service where we set up one or more designated drop off points within offices, and other work buildings, that we can deliver breakfast and lunch orders to each day.

    This means any individual who works within one of those buildings can order a Pret breakfast or lunch, from the same day, right up to 10 days in advance, and have it delivered to their nearest drop off point with no minimum spend or delivery fee.

  • How does it work?

    A user simply signs up to the building, via a unique registration link. They then have an online account that they can use to order their food and drinks from and then we will drop it off in the designated delivery window.

  • Can I arrange a drop at my building?

    We work with the landlords and building managers of any kind of work place, provided it's within our delivery range. If you are interested in setting this up for your tenants or workforce please get in touch by calling 020 7827 8801 or emailing delivery.team@pret.com.

  • How often do you drop off?

    Typically, we will arrange one drop off for breakfast between 8:30 a.m. - 9:00 a.m. and another for lunch between 11:30 a.m. - 12:00 p.m. However, we are happy to discuss your needs and arrange more delivery windows, if required.

  • What are the cut off times?

    We work with individual buildings to set a time that suits so please let us know your requirements when you get in touch. Typically breakfast can be ordered up to 7:00 a.m. and lunch up to 10:00 a.m. the same day.

  • Is there a minimum spend?

    There is no minimum spend on this kind of delivery.

  • If I'm not working in the registered building, can I have my food delivered elsewhere?

    Delivery will only be available to the designated YourPret Drop Off points within your building. If your company has more than one building, then we can arrange for drop off points across your estate, so that employees could order to different drop off points depending on where they are based that day.

  • Can food be delivered to home workers?

    We would not organise residential delivery through this service. If you would like to arrange home delivery, we are available on Deliveroo, Just Eat and Uber Eats, so visit one of those market places to see if delivery is available in your home area.

  • How will a user determine which is their order?

    We individually bag all lunch orders and label them with the name of the person that ordered them.

  • Do you deliver coffee or other hot drinks?

    We don't deliver hot drinks at the present time. This is because we can't ensure our usual high standards when making batch barista-prepared drink orders and delivering them to an external location where they may be sat on the shelf for a period of time.

  • How long will the food be left on the shelf?

    We recommend that food is left no longer than 3 hours on the shelf before it is removed. It is the responsibility of the landlord or building manager to ensure that no food is left out longer than that, as we will only be responsible for delivery of the food.

  • How is the food paid for?

    The individual ordering will be required to pay by card at the point of ordering.

  • Can we arrange account payment?

    If you are looking to pay for lunch for your employees, you may be more interested in our Pret Packed Lunches service, which enables you to set up an account with us and pay by invoice retrospectively. Please call 020 7827 8801 or email delivery.team@pret.com to ask about this service.

Contact Us

If you have a query relating to a Pret Catering collection or delivery order, please contact the Delivery Customer Service Team by calling 020 7827 8801 or emailing delivery.team@pret.com